Frequently asked questions

Answers before
the first note.

Open any question for a straightforward answer about lessons, tuition, scheduling, safety, or Utah Fits All.

Lessons & enrollment

What lessons does Encore offer?

Encore offers in-studio piano and voice, private online instruction, and four Monday and Friday choir sessions. Piano and vocal lessons are 30 minutes. Choir is a 60-minute weekly ensemble.

Where are lessons held?

In-person lessons are taught in a home studio in the Herriman area. The exact address and arrival instructions are provided to enrolled families. Students outside the area may take private live online lessons, recorded lessons and feedback, or a combination of both.

What ages and experience levels are accepted?

Encore works with students at different ages and experience levels. Placement depends on readiness, goals, current openings, and whether private, small-group, or choir instruction is the best fit.

What happens at the first lesson?

The first lesson helps the instructor understand the student’s current skills, interests, learning style, vocal or piano goals, and appropriate next steps. It is instructional, but it also serves as a placement and fit check.

Is a weekly time reserved for the whole block?

Yes. A confirmed weekday and time repeats each week during the selected enrollment block, except for published studio closures. Families must contact the studio to request a change, and a different time is not guaranteed.

Tuition & payment

When is monthly tuition charged?

Monthly tuition is due on the first of each month. For an active semester, the first payment is collected at checkout and following payments are charged on the first of each month. For future-semester enrollment, the initial month is paid in advance at checkout; subsequent monthly charges begin on the first of the following teaching month, as disclosed at checkout. Billing stops at the semester’s end. Automatic charges require an active authorized payment setup; otherwise the studio arranges payment directly. All piano and vocal lessons are private, individual instruction, in studio or online. Private in-studio piano is $120 per month; private online piano is $130 per month. Private in-studio vocal is $140 per month; private online vocal is $150 per month. Each weekly half-hour appointment is reserved exclusively for one student. Ensemble singing is offered through choir. Lessons meet weekly for 30 minutes. Monthly tuition is flat across the published teaching calendar, including scheduled breaks and months with different lesson counts. It is not billed by individual lesson count.

How much is tuition?

All piano and vocal lessons are private, individual instruction, in studio or online. Private in-studio piano is $120 per month; private online piano is $130 per month. Private in-studio vocal is $140 per month; private online vocal is $150 per month. Each weekly half-hour appointment is reserved exclusively for one student. Ensemble singing is offered through choir. Lessons meet weekly for 30 minutes. Monthly tuition is flat across the published teaching calendar, including scheduled breaks and months with different lesson counts. It is not billed by individual lesson count. Choir is $300 per student per semester: Semester A (Fall) and Semester B (Spring). Semester tuition includes a $25 materials allocation supporting choir supplies and resources, which may include music, folders, apparel, and other program materials.

Are discounts available?

No sibling discount is currently offered. Choir tuition is $300 per student per semester.

What happens if a payment fails or is late?

The studio will contact the account holder and may retry the payment method. Lessons may be paused and the recurring time may be released if the balance remains unpaid after notice. Contact the studio promptly if a payment problem occurs.

Are refunds available?

Tuition and sales are generally final. Refunds are provided when required by law or controlling marketplace rules, or when Encore cannot provide the purchased lesson and cannot provide an acceptable makeup or credit. Missed lessons, no-shows, and family-requested withdrawals do not ordinarily qualify.

Attendance & calendar

What if a student needs to miss a lesson?

Contact the studio at least 24 hours before the lesson whenever possible. Makeup lessons are subject to availability and may be in person, live online, recorded, or a combination. They are not guaranteed.

What is the no-show policy?

A no-show or cancellation with less than 24 hours’ notice is charged normally and ordinarily does not receive a makeup, credit, or refund. Genuine emergencies may be considered individually.

What happens if Encore cancels?

Encore will offer a reasonable makeup or account credit. If the studio cannot maintain the purchased instruction and no acceptable replacement can be provided, the undelivered lesson will be refunded.

Which school calendar does the studio follow?

Encore generally follows the Jordan School District calendar, federal and Utah holidays, and the studio’s extended Christmas break. The dedicated Calendar page lists the current no-lesson dates.

When are the studio recitals?

The tentative Winter Recital is Friday, December 11, 2026, and the tentative Spring Recital is Friday, May 21, 2027. Times and locations will be announced to enrolled families after they are confirmed.

Can a student switch times during a block?

Only with studio approval. A requested change depends on program fit, group capacity, and a suitable opening. The original recurring time remains in place until the studio confirms a change.

Vocal, choir & online learning

What do vocal lessons cover?

Lessons may include healthy singing fundamentals, breath coordination, posture, tone, pitch, rhythm, diction, music reading, notation, theory, interpretation, performance, and introductory composition. Instruction is educational and is not medical or speech therapy.

How is choir different from a vocal lesson?

Choir focuses on ensemble skills including blend, harmony, rehearsal habits, sight-reading, theory, and performance. Blue choir serves grades 3–6: Monday morning 9:30–10:30 a.m. or Friday morning 11 a.m.–noon. Yellow choir serves grades 7–12: Monday afternoon 4–5 p.m. or Friday afternoon 2–3 p.m. Each session is capped at 20 students. Any student may reserve a suitable session. All times are Mountain Time.

What if singing causes pain or unusual symptoms?

The student should stop and tell the instructor immediately. Vocal study should not require singing through pain, breathing difficulty, dizziness, or persistent hoarseness. Families are responsible for seeking evaluation from an appropriate licensed healthcare professional when needed.

How do recorded online lessons work?

The studio may provide recorded instruction, receive a student recording, and return feedback and next steps. Families need a suitable device, stable internet, a safe practice area, and adult support for a minor when reasonably needed.

May families record or share lessons?

Only with prior studio permission. Lesson links, recordings, sheet music, and studio materials are for the enrolled student and may not be posted, sold, or redistributed.

Utah Fits All

Which options are available through Utah Fits All?

Four-month marketplace tuition is $480 for private in-studio piano, $520 for private online piano, $560 for private in-studio vocal, and $600 for private online vocal. All lessons are individual. Choir is $300 per semester, including the $25 materials allocation. No sibling discount is currently offered. Marketplace eligibility, available funds, approval, and listing requirements apply; confirm the listing before purchase.

How is Utah Fits All tuition paid?

Utah Fits All packages are purchased upfront through the scholarship marketplace. Odyssey and the marketplace control scholarship approval and payment processing; Encore does not determine eligibility or guarantee approval.

How do I reserve a weekly time after a Marketplace purchase?

Complete the Utah Fits All Marketplace purchase first. Then choose an available weekly time on the booking calendar and select ‘I paid through Utah Fits All.’ Do not use Stripe. The studio will hold the time temporarily, verify the Marketplace purchase, and then confirm the recurring appointment.

Can an ESA package be prorated?

Contact the studio before purchasing. Any proration or adjustment must be compatible with the current marketplace listing and Utah Fits All rules. The studio will not promise a marketplace adjustment that the program does not permit.

Still have a question?

Contact the studio before booking and we’ll help you choose the appropriate program and enrollment block.

Contact the studio